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Fees and correspondence

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Like every other home and business AVA operates on a budget. We rely on receiving payments on time so that we can make purchases and pay salaries that ensure our Pre-school runs smoothly and meets you and your child’s expectations. For that reason we have an established policy concerning payment of fees.

Invoices are created during the last day of each week to cover the following week’s fees. Unless requested we will not automatically print an invoice for every child as each weeks/months fees are the same. However, if you request an invoice it is then your responsibility to collect it from the ‘pigeon holes’ in the entrance halls of the Pre-school. Invoices and correspondence are placed by the child’s last name i.e. a letter for John Smith will be placed in the ‘S’ slot etc.

Please check your ‘pigeon hole’ regularly. Payments and correspondence for the office should be placed in the black safe box situated in the main foyer. You will also find a variety of forms that you may require during your child’s stay with us, i.e. vacation notification forms, change of details forms etc.

Fees are payable by 10 am on the first day of each week. Fees may be paid by cash, check or with Visa/Debit. If you choose to pay your fees monthly, on or before the first day of the month, you will receive a 2.5% discount (exclusions apply). Please ask at the office for details.

AVA reserves the right to charge a penalty for late payments, details of which can be found in our payment policy.

If you have a problem with payment please talk to a manager.

In the event of a returned check we will charge a fee to cover bank charges and administration. If there are repeated instances of returned checks you may be required to pay by cash, money order or by visa/debit on an ongoing basis to prevent further problems.

Late Pick-ups

Children become upset when parents are late collecting them, additionally when you are late AVA faces staffing problems and insurance issues. As a result we charge a late fee that is specified in our policies.

Licensing allows AVA to operate within certain hours. If you are more than one hour late and AVA has been unable to contact anyone listed on your child’s registration form we will automatically contact the appropriate agency who will collect your child for safekeeping.

Depending on the number of children at AVA, we may be able to offer additional care at the end of a morning session. This will be subject to a small charge and must be arranged in advance in order for us to comply with regulations as set down by the State.

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905 Longwood Hills Rd
Longwood, FL 32750
(407) 339-3144
(407) 339-3143
office@ava905.com